Healthcare finance professionals are caught between a rock and a hard place on a daily basis when addressing labor cost management issues. On the one hand, they are being asked to reduce costs in response to the anticipation of declining payments under health reform. On the other hand, a new emphasis on tying financial incentives to the quality of care and patient outcomes makes staffing cuts—especially in clinical areas—risky.

An increasing number of offices are looking for outsourcing in the area of revenue collections as a solution.

Traditionally, outsourcing in this area has focused on bad debt recovery. However, new revenue challenges require that your outsourcing partner be:

• focused on third-party-payer follow-ups
• aggressive in the management of self-pay collections
• aligned with your office’s voice and culture
• respectful of the patient while meeting the need to increase financial recoveries

Outsourcing is not a one-size-fits-all solution, and every practice will have special needs and considerations.  For this reason, MSS’s compliment of Comprehensive Revenue Management services can be customized to your specific needs.